Celsius ("the Company", "we", "us", or "our") provides and operates the Quiklo platform. The Company controls the information we collect for the purposes of applicable laws and regulatory requirements directed by the Pakistan Telecommunication Authority ("PTA") or any other regulatory body as per the laws of Pakistan (collectively, the "Authority").
The Company is committed to providing quality services to you and this privacy policy ("Privacy Policy") outlines our ongoing obligations to you in respect of how we manage your personal information. Quiklo knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
This Privacy Policy describes the types of information we may collect from you or that you may provide when you use the Quiklo website (https://quiklo.mobi) and mobile application (collectively, the "Platform") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this Privacy Policy carefully before you start to use the Platform. By accessing or using the Platform, you accept and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, you must not access or use the Platform.
This Privacy Policy applies to information we collect:
This Privacy Policy does not apply to information collected by:
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible on the Platform, unless otherwise defined in this Privacy Policy.
In this Privacy Policy, unless the context requires otherwise:
If you choose to use the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. We will not use or share your information with anyone except as described in this Privacy Policy.
You are deemed to have given your consent for the collection, use, and disclosure of Personal Information in the following circumstances:
Deemed consent applies to routine data collection that is necessary for the delivery of the Services as described in this Privacy Policy.
Notwithstanding Section 4.1, the following activities require your separate, explicit consent, which will be obtained through a clear affirmative action (such as ticking a checkbox, granting a device permission, or opting in to a specific feature):
You may withdraw your explicit consent for any of the above at any time by adjusting your device settings, following the unsubscribe instructions in any marketing communication, or contacting us at the email address provided in Section 17 below. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to such withdrawal.
Upon subscribing to and using the Platform, we collect your Personal Information such as sign-up information, your device and its technical specification, usage history, associated server logs, your transaction history, traffic data, location and internet data. This is set out below in detail.
We collect information you provide when you sign up for an account on the Platform. This includes information such as your name, phone numbers, date of birth, email addresses, profile picture, and password required by us in order to authenticate your identity. Where the Platform offers integration with third-party services, you may choose to sync certain data such as photos, videos, or cloud storage content (e.g., Facebook, Gmail, Dropbox, Instagram). Any such sync is entirely optional, requires your explicit action to enable, and will only collect data that is necessary for the specific feature you have chosen to use.
Whenever you use the Platform, in the case of an error in the application or website, we collect Log Data through third-party products. This Log Data may include information such as your device IP address, device name, operating system version, the configuration of the Platform when utilizing the Services, the time and date of your use of the Services, and other statistics.
Cookies are files with small amounts of data commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device's internal memory. The Platform does not use cookies explicitly. However, the Platform may use third-party code and libraries that use cookies to collect information and to improve their services. You have the option to either accept or refuse these cookies and to know when a cookie is being sent to your device. If you choose to refuse cookies, you may not be able to use some portions of the Platform.
The help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Because cookies allow you to take advantage of some of the Platform's features, we recommend that you leave them turned on.
We collect information generated by your use of the Platform, such as your customer profile, unique identification code, mobile carrier, and time zone setting. We also collect device information such as operating system, device identifiers, and software version. Where a specific feature of the Platform requires it and you have granted the relevant permission, we may also collect photos, videos, or other media you choose to upload or share through the Platform. We do not collect contacts, SMS records, call logs, or app lists unless a specific feature of the Platform requires such access and you have given your explicit consent to enable that feature.
We use this data to:
The Platform collects Location Information based on one or more of the following:
We use your Location Information to provide you with location-based tools and functions, provide customized nearby services or value-added services (including marketing) that we think you would find useful. If you do not wish to share your GPS location with us, you can switch off the GPS functionality on your mobile device.
We collect information based on the subscription plan you purchase via the Platform so we can tailor the Services for you. This transaction-related data will only be used for value-added services, including marketing, with your consent.
We collect your usage data, such as statistics about how you use the Platform, to ensure that the Platform is easy and enjoyable to use.
We may collect billing information, including payment details, credit history, bank account information, and mobile account details, as necessary to process subscription fees through the applicable billing provider.
We may conduct surveys or obtain other feedback, comments, and input from you via the Platform or through other channels as deemed necessary. We use this information to understand your needs, to identify what is working well, and to determine what improvements can be made to enhance your user experience. We may use such information to provide marketing communications to you.
As you navigate through and interact with the Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve the Platform and to deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns, store information about your preferences, speed up your searches, and recognize you when you return.
To help us make emails and other electronic communications more useful and interesting, we may receive a confirmation when you open an email from us if your device supports such capabilities.
We might receive information about you from other sources, including affiliated businesses, billing providers, and third-party service providers, and add it to your account information.
We will use any of the above information to create aggregated and anonymized data, insights, and reports for internal business planning purposes and to understand how to improve the Platform for our Users. We will also use the above-mentioned information to contact you and inform you regarding any new developments, features, or other important information about the Platform.
Certain features of the Platform may request access to specific permissions on your device. For example, camera access may be requested for profile photo uploads, and microphone access may be requested if the Platform offers audio-based features. Each permission request will be presented to you by your device's operating system, and you may accept or decline it at your discretion. Declining a permission may limit your ability to use the specific feature that requires it but will not prevent you from using the rest of the Platform. You can review and revoke any permission at any time through your device settings.
We use information that we collect about you or that you provide to us, including any Personal Information:
You agree and acknowledge that you consent to the Company using your Personal Information for the purpose of promotional activities, marketing communications, service-related offers, and updates from the Company or any authorized third-party service provider engaged by the Company for such purposes. If you believe that a caller or message sender is infringing upon your privacy, you may use the call-blocking feature or any applicable privacy settings available on your device to restrict such communications.
Information about our Users is an important part of our business, and we are not in the business of selling it to others.
We may disclose aggregated information about our Users, and information that does not identify any individual, without restriction.
We may disclose Personal Information that we collect or that you provide as described in this Privacy Policy:
We work closely with affiliated businesses. In some cases, we operate stores, provide services, or manage product lines jointly with businesses such as telecom operators. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
Sometimes we send offers to selected groups of Users on behalf of other businesses. When we do this, we do not give that business your name and address.
We may also disclose your Personal Information:
This does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from Users for commercial purposes in violation of the commitments set forth in this Privacy Policy.
The Company collects Personal Information primarily from its Users (including prospective Users). The collection of Personal Information is limited to that which is necessary for the identified purposes. Unless permitted under law, the Company will not disclose Personal Information to other persons or entities for the advertising, promotion, or marketing of such other party's products and services without your consent, and the Company will not sell Personal Information to anyone for any unauthorized purpose.
The primary uses of data collected through the Platform are service delivery, customer personalization, analytics, and reporting. Data may also be shared with the categories of recipients described in Section 7 (including billing providers, service providers, affiliates, and government or regulatory authorities where required by law) strictly for the purposes set out in this Privacy Policy. All data held by the Company is protected using encryption and other commercially reasonable security measures.
We have implemented commercially reasonable measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. We work to protect the security of your information during transmission by using encryption technologies.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) credentials such as a password, PIN, or other access information to certain parts of the Platform, you are responsible for keeping these credentials confidential. We ask you not to share your credentials with anyone. You should use particular caution when accessing your account from a public or shared device so that others are not able to view or record your password or other personal data. It is important for you to protect against unauthorized access to your password and to your devices, and to sign off when you have finished using a shared device.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to the Platform. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.
We will collect, use, and store your Personal Information as per our legal and regulatory requirements. We retain Personal Information for as long as your account is active or as needed to provide you the Services, and for a reasonable period thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
If you want the data collected while you used the Platform to be deleted, you may unsubscribe or log out of the Services via the application or website or submit a deletion request by contacting us at the email address provided in Section 17 below.
Upon receiving a valid deletion request or upon your subscription, we will delete or anonymize your Personal Information from our active systems within a reasonable timeframe. However, please note that we may be required to retain certain information for the following purposes, even after your account is closed:
Once all applicable retention periods have expired, your remaining data will be permanently deleted. If you visit or use the Services again after deletion, you will be treated as a new user.
The Platform gives you access to a broad range of information about your account and your interactions with the Platform for the limited purpose of viewing and, in certain cases, updating that information.
Subject to applicable law, you have the right to:
To exercise any of these rights, please contact us using the details provided in Section 17 below.
The Platform is not directed to children under the age of eighteen (18). If you are under 18, you may use the Platform only with the involvement and consent of a parent or legal guardian. We do not knowingly collect Personal Information from children under 18 without parental consent. If we become aware that we have collected Personal Information from a child under 18 without verification of parental consent, we will take steps to remove that information from our systems.
We may employ third-party companies and individuals for the following reasons:
These third parties may have access to your Personal Information solely to perform the tasks assigned to them on our behalf. They are contractually obligated not to disclose or use the information for any other purpose.
The Platform may also use third-party services that may collect information used to identify you. We encourage you to review the privacy policies of any third-party services you interact with through the Platform.
The Platform may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of those websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We do not currently have third-party advertisers on the Platform. However, if we opt for such third-party advertising in the future, the same will be covered in an updated version of this Privacy Policy and details will be added accordingly.
We may update this Privacy Policy from time to time. It is our policy to post any changes on this page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting the Platform and this Privacy Policy to check for any changes. Your continued use of the Platform after we post changes constitutes your acceptance of those changes.
Our business changes constantly, and this Privacy Policy may change also. We may email periodic reminders of our policies, but you should check the Platform frequently to see recent changes. Unless stated otherwise, the current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
If you have any questions, suggestions, or concerns about this Privacy Policy, or if you wish to exercise any of your rights described herein, please do not hesitate to contact us at:
Quiklo (operated by Celsius)
Email: support@celsius.cc
Website: https://quiklo.mobi
If you have any concern about privacy at the Platform, please contact us with a thorough description, and we will try to resolve it.
This Privacy Policy shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising under or in connection with this Privacy Policy shall be resolved in accordance with the dispute resolution provisions set out in the Terms and Conditions.